Genpact Recruitment Drive for 2023 Freshers

About Company : Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients’ businesses and shape their future. We’re guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Fortune Global 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale.

Company Full Name : Genpact
Job Role : Management Trainee – Invoice to cash
Degree Needed : BCOM
Batch : Any Batch
Location : Noida

Job Description :
Roles and Responsibility :

Validate the Purchase Order (PO) requests from to bill the order.
Constantly to be interacted with client’s for their feedback and support them wherever required. Ready to support any time at various locations as per client’s expectation
Manage Order to Cash related to collections and dispute management, implement & enforce to strategy
Interaction with end customers via Calls and Emails for collecting pass due amounts.
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
Lead and participate in conference calls with Country / Regional Financial Managers.
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
Responsible for driving conference bridge(s)/chat and Managing communication for high priority incidents and any service disruption in infrastructure (P1/P2/P3) in 24*7 environment.
End to end ownership of major incidents with potential or actual business, financial, regulatory, or reputational impact.
Drives restoration of impacted service while meeting the required service levels.

Check Service Now que regularly and take care of tickets assigned to team.
Publish notifications as well as regular updates for Senior leadership consumption
Driving the efficiency and effectiveness of the incident management process.

Ensuring that all IT teams follow the incident management process for every incident.
Acts as overall in charge during a shift managing both application and infrastructure operational teams. Makes decisions on behalf of the group to mitigate risks and ensure business continuity.
Monitoring the effectiveness of incident management and making recommendations for improvement.
Keeps track of operational improvement areas and suggests process improvement base on case studies to Service Owners.
Driving, developing, managing, and maintaining the major incident process and associated procedures.
Preparing Daily, Weekly & Monthly reports
Responsible for transition of Infrastructure Operations shifts
Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA
Provide guidance to internal and external Service Providers in fulfilling their incident management roles and responsibilities.
Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to higher leadership
Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
Promote and reinforce adherence to the process and policies associated with Incident Management • Ensure the design of the Incident process aligns with the business and industry best practices

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Required Qualification and Skills :

Excellent written and verbal communication skills.
Excellent client-facing and internal communication skills.
Solid technical background, with hands on experience in Oracle HRMS, PL/SQL, integrations, APIs, user hooks, fast formulas.
Solid organizational skills including attention to detail and multi-tasking skills.
Can work on the rotational shifts @ 24*7 environment and urgent case support during holiday or out of office Hour.
Assertive and able to work successfully in a fast-paced work environment
Exceptional organizational, prioritizing, and multi-tasking skills

How to Apply For Genpact Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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