Genpact Recruitment Drive for 2023 Freshers

About Company : Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients’ businesses and shape their future. We’re guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Fortune Global 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale.

Company Full Name : Genpact
Job Role : IT Technical Associate
Degree Needed : BSC/BCA/BE/BTECH
Batch : 2021/2022/2023
Location : Gurugram

Job Description :
Roles and Responsibility :

Should be able to grasp the product knowledge and work in rotational shifts.
First point of contact for customer emails & cases generated by clients/case teams related to the supported applications.
Request and Incident Management – Triage incoming requests and assign to relevant Support Levels utilizing the documentations. Ensure that all requests and incidents are responded within the time specified by the Service Level Agreements.
Document & add new issues/solutions to Knowledge Management Repository.
Use of soft skills – Listening, Empathy, Courtesy, Client Centricity etc.
Utilize professional techniques to retain & for customer delight.
Provide quality service & resolve concerns efficiently & effectively.
Interact extensively (verbal & written) with global teams & users via emails/Slack/Call.
Take part in knowledge training sessions and collaborate & communicate proactively.
Perform Data Modelling, Transformation, and validation with high quality output.
Understand the product/s to effectively troubleshoot incidents.
Proactively identify opportunities for improvement and work with the Team.

Perform UAT testing for the products and raise bugs to the product teams

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Required Qualification and Skills :

Familiar with Windows OS, network, application servers, SQL databases.
Possess SQL knowledge and able to construct basic SQL queries.
Understanding of Networking L1/L2 Support Operations & Infra setup.
Understanding of RDBMS concepts, SQL knowledge and is able to construct basic SQL queries.
Ability to logical analyze issues and eliminate cause to zero in on the root cause.
Understanding of ITIL framework and foundational concepts.
Intermediate Microsoft excel (Formula) skills.
Exposure to Tableau visualizations and administration would be considered a plus.
Understanding of ETL tools like Alteryx would be plus.
Knowledge on AWS fundamentals would be a plus.
Excellent written/ verbal communication skills (English business communication).
Flexible with rotational shifts and open to work in 24X7 Support Operations..