Forcepoint Recruitment Drive for 2023 Freshers

About Company : Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. Based in Austin, Texas, Forcepoint creates safe, trusted environments for customers and their employees in more than 150 countries. Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents.

Company Full Name : Forcepoint
Job Role : Technical Support Engineer
Degree Needed : Any Degree
Batch : Any Batch
Location : Bangalore/ Remote

Job Description :
Roles and Responsibility :

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
Updates databases with status of returned materials issues and accounts for returns inventory.
Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls.
Handles requests for additional company materials.
Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

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Required Qualification and Skills :

Acquires job skills and learns company policies and procedures to complete routine tasks Works on assignments that are routine in nature where limited judgment is required.
Has little or no role in decision-making.
Shares routine and non-routine information; most contact is within functional area Normally receives detailed instructions on most work and works under close supervision.