DHL Recruitment Drive for 2023 Freshers

About Company : DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

Company Full Name : DHL
Job Role : Associate System Support Analyst
Degree Needed : BE/BTech
Batch : 2021/2022/2023
Location : Chennai

Job Description :
Roles and Responsibility :

Provide 1st level desktop support mainly for DHL employees in IT Services Chennai.
Commit to the incident and standard request tickets and resolve according to SLA.
Responsibilities include the installation and upgrading.
Ensure the team meets SLA for incidents and standard requests.
Ensure service calls are addressed and resolved promptly.
Provide 1st level desktop support mainly for IT Services Chennai.
Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty.
Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 20160/Office365.
Ensure the team meets SLA for incidents and standard requests.
Ensure service calls are addressed and resolved promptly.
Deliver agreed SLA and high availability.

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Required Qualification and Skills :

Bachelor of Computer Science graduate or IT related discipline.
Knowledge on performing desktop support for DELL & HP products.

Knowledge in Microsoft Windows 10 and Microsoft Office 2016/365.
CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.
Sound knowledge of troubleshooting processes and methodology.
Must have good verbal and written communication skills.
May require participation in 24 x 7 on-call rotation.
Good communication skills and able to interact with people of different cultures and backgrounds.
Good attitude and responsive behavior.
Preferably with working experience in international and multi-cultural environment.