Dassault Systemes Recruitment Drive for 2023 Freshers

About Company : Dassault Systemes, the 3D Experience Company, is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating ‘virtual twin experiences’ of the real world with our 3DEXPERIENCE platform and applications, our customers push the boundaries of innovation, learning and production.

Company Full Name : Dassault Systemes
Job Role : Technical Support Engineer
Degree Needed : BE/BTech/BSc/BCA/MCA/MSc
Batch : Any Batch
Location : Bangalore

Job Description :
Roles and Responsibility :

This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
BIOVIA Technical Support Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software.
To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers.
Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.

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Required Qualification and Skills :

0-3+ years of prior experience delivering technical support for enterprise software.
A Bachelor’s degree or higher degree in Information Technology, Mechanical Engineering, , Computer Science or a Life Sciences related domain
Be an avid problem solver with a strong desire to be in a customer-facing role.
Have the ability to work independently or in small teams
Demonstrable experience in any/all of the following technology areas would be a distinct advantage:

BIOVIA product, life science industry, or chemistry/biology laboratory domain experience.
SQL script creation and Oracle Database administration
Microsoft Windows Server system administration and Active Directory

Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
TCP/IP and network topology knowledge, including load balancers, routers, etc.
Citrix XenApp or similar virtualization software