Ciena Recruitment Drive for 2023 Freshers

About Company : Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation. We prioritize deep, collaborative relationships within our teams, and alongside our customers, partners, and communities—local and global.

Degree Needed : B.E/BTECH
Batch : 2022/2023
Location : Gurgaon

Job Description :
Roles and Responsibility : 

• Automate data collection and issue resolution
• Provide remote technical support on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
• Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
• Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers.
• Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
• Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
• Contribute to publishing of MOP/ISB/FSB documents.
• Contribute to knowledgebase (KCS)
• Perform a Customer Lead Engineer roll for specific customers
• Resident Engineering functions on-site or remote

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Required Qualification and Skills : 

• Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
• Experience automating tasks using scripting languages such as JavaScript and Python
• Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
• Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
• Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.

How to Apply For Ciena Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

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