CGI Recruitment Drive for 2023 Freshers

About Company : CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally. We value your opinions and welcome your comments and questions on our posts here on LinkedIn. Please keep a polite, professional and constructive tone. We remove comments containing objectionable language and derogatory views.

Company Full Name : CGI
Job Role : Service Desk Technical Analyst
Degree Needed : BE/ BTECH/ BSc/ BCA
Batch : Any Batch
Location : Chennai

Job Description :
Roles and Responsibility :

We are looking for an experienced Java Backend Developer to join our team.
The ideal candidate should be passionate about coding and developing scalable and high-performance applications.
You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients.

For More Updates Regrading Jobs in BE/BTECH – Click Here

Required Qualification and Skills :

Bachelor’s degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Level 1 | 1- 3 YEARS Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools.
Diagnose, triage and resolve hardware, software, applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action. Stay current with system information, changes and updates.

Adhere to work schedules, attendance and leave policies.
Expected to work in a 24/7 environment on rotational shifts Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards.
Participate in the recruitment process for initial member screening.

Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
Knowledge of customer service principles and practices, ITIL and ITSM Knowledge of IT applications, systems and networks.
Experience in handling technical support for an international organization.
Problem analysis and solving Learning, adaptability and attention to detail Ability to type while handling customer contact.
Tolerance to stress, performance driven and continuously improving work experience required: Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team, handling calls in for an internatational / Global clent (preferred North Amercian/ European experience).