Catchpoint Recruitment Drive for 2023 Freshers

About Company : Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics.

Company Full Name : Catchpoint
Job Role : Technical Support Engineer
Degree Needed : BE/ BTech/ BSc/ BCA
Batch : Any batch
Location : Pan India

Job Description :
Roles and Responsibility :

Monitor the availability and performance of Clients Web Applications.
Identify failures or performance issues, diagnose and escalate to clients.
Maintain Catchpoint’s SLA with clients.
Provide technical assistance on the phone, email, online chat to customers and prospects
Research, analyze, and resolve customer issues and questions.
Contribute actively to product knowledge base and other product related documentation and the blog
Collaborate with engineering in identifying product defects, designing solutions, and testing.
Work closely with product management in identifying customer needs and requirements, and validate future feature designs

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Required Qualification and Skills :

Knowledge of HTML, CSS, and basic JavaScript is a must
Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP, DNS, etc.)

Good analytical and problem-solving abilities
Understanding of networking devices (servers, load balancers, routers, etc.)
Experience with Selenium & web monitoring tools

Technical knowledge with emphasis in the web performance industry.
Bachelor’s Degree/Engineering – Web & Networking
0-4 years of work experience in a client services environment – Web, Networking, Service Desk
Self-motivated, detail oriented and organized
Exceptional verbal and written communication skills
Ability to work independently and as a team member
Flexible with rotational shifts
Freshers can apply with these technical skills.