British Council Recruitment Drive for 2023 Freshers

About Company : British Council support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

Company Full Name : British Council
Job Role : Graduate Trainee
Degree Needed : B.E/BTECH/BSC/BCA
Batch : 2022/2023
Location : Noida

Job Description :

To deliver optimum customer service, take ownership in maintaining an excellent Technical and Customer Service experience.

Roles and Responsibility :

Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
Navigate meticulously to research on required information using available resources/applications.
Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
Responsible for handling critical incidents.
Ensure adherence to individual/ team’s KPIs.
Update required tools (CRM etc.) to record every customer interaction promptly.

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Required Qualification and Skills :