Avaya Recruitment Drive for 2023 Freshers

About Company :Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes

Company Full Name : Avaya
Job Role : Technical Support Engineer
Degree Needed : BE/BTECH/ME/MTECH/MCA
Batch : 2022/2023
Location : Hyderabad

Job Description :
Required Qualification and Skills :

- Avaya Aura Communication manager, Media Gateways, Aura SM/SMGR,
- Aura Media Server (AAMS), Avaya Aura conferencing (AAC), Our endpoints.
- Basic knowledge on Linux.
- Understanding of UC integration with different products like SBC, CC, Data network, etc.
- Knowledge and experience on Telephony protocols (VOIP, SIP, H323, ISDN)

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Roles and Responsibility :

Need to work on Alarm / Health checks / proactive monitoring and Medium customer reported issues.
Make sure SLA compliance meet as per agreement with Avaya/Customer
Adhere to defined process and to maintain work quality.

Co-ordination with service provide/third part vendor
Effective communication with all internal stake holders
To provide remote support during planned maintenance window. With addition to Incident, candidates will need to work on problem management & change management also.