American Express Recruitment Drive for 2023 Freshers

About Company : American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

Company Full Name : American Express
Job Role : Analyst Operation Support Accertify
Degree Needed : Bcom/BBA/BMS/MBA
Batch : Any Batch
Location : Remote/ Hybrid / Gurgaon

Job Description :
Roles and Responsibility :

Provide strong customer service and take the initiative to solve issues through detailed research
Professionally persistent and a contributor to client success
Analyze situations and issues and draw logical conclusions to determine accurate resolutions
To win the maximum number of disputes, produce high revenues by using established standards of the chargeback industry, and deliver premium service to our clients
Constantly communicate trends, share best practices and ideas with peers and leadership
Monitor, evaluate, investigate, and respond to disputes received by various clients with robust compelling evidence
Perform chargeback analysis and resolve transactions as per the best resolutions
Conduct extensive research to validate purchases across platforms
Import and Export data with 100% accuracy from client platforms to Accertify and vice-versa
Work with peers and Managed Services leadership to communicate Chargeback & Fraud trends and share best practices, ideas, and information
Ensure adherence to regulatory, operations, and compliance standards

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Required Qualification and Skills :

Finance/Commerce/bachelor’s degree Require
Worked on Consumer or Commercial Portfolios (Airlines or Retail preferred)

Knowledge of Chargeback & Fraud Prevention Services preferred
0-3 Years of experience
Analytical Mind and Attention to Detail
Excellent problem-solving skills
Outstanding Communication Skills
Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
Must possess strong Internet research, along with the ability to navigate multiple systems at once
White Pages
Operational Queues Management platforms
Self-Motivated and a Team Player
Flexible & Adaptive in changing business environments and pressure