Amdocs Recruitment Drive for 2023 Freshers

About Company : Amdocs is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.

Company Full Name : Amdocs
Job Role : Technical & Business Operations Analyst
Degree Needed : B.E/B.TECH/BSc/BCA
Batch : 2022/2023
Location : Pune

Job Description :
Roles and Responsibility :

You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
You will ensure that all required ticket information is available for further analysis and run methods and procedures to provide resolution to known/recurring issues.
You will analyze alert trends, analyze root cause and provide feedback for tuning alerts and monitoring.
You will take part in maintenance activities and sanity checks post maintenance.
You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
You will update checklists for quality assurance and progress tracking, following standard operating procedures.
You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
You will ensure crystal clear communication and documentation as a point of contact.
You will perform validation, verification, and correction, wherever applicable, of artifacts of the system. You will report and properly document any errors that are detected.

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Bachelor’s degree in Science/IT/Computer Science or equivalent

Experience writing software code in at least one programming language
Good knowledge of Object Oriented Design and development
Experience in Production Support/Application Support
You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
You will have the opportunity to work in a multinational environment for the global market leader in its field.

How to Apply For Amdocs Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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