Amazon Recruitment Drive for 2023 Freshers

About Company : Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Company Full Name : Amazon
Job Role : Seller Partner Support Associate
Degree Needed : Any Degree/BSc/BCA
Batch : 2021/2022/2023
Location : Hyderabad

Job Description :

Roles and Responsibility :

The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

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Required Qualification and Skills :

Excellent written and verbal communication in English.
Proficient in MS Office Application Excel and Internet Explorer / Mozilla Firefox.
Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

Exemplary performance record, particularly with regard to quality & productivity
Strong prioritization and time management skills, with a high degree of flexibility.
Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
Committed seller advocate, drive process & tool improvements.
Enthusiasm and strong self-motivation.
Experience within a customer service environment preferred. Desire to expand skills into new areas.
Embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
Demonstrates effective communication, composure, and professional attitude.