June 13, 2024

Aircall 2023 Hiring Freshers as Customer Support Specialist

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Aircall Recruitment Drive for 2023 Freshers

About Company : Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin or at home – everyone has a voice that is valued.

Company Full Name : Aircall
Job Role : Customer Support Specialist
Degree Needed : Any Degree
Batch : Any Batch
Location : Pan India/ Remote

Job Description :
Roles and Responsibility : 

  • As a Customer Support Specialist, you’ll be an advocate for our customers and the liaison between them and Aircall.
  • You will help our customers navigate the product, troubleshoot issues and help them get answers.
  • It is your job to ensure that even if we can’t solve their problem immediately, that our customers know you are invested in their Aircall experience being a positive one.
  • You’ll work closely with our global support team and other internal teams to provide a world class customer support experience for all our customers.

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Required Qualification and Skills : 

To be eligible for this position, you should meet the following requirements:

  • Ideally 1 + years of experience in a SaaS B2B customer support role or transferable experience/skills.
  • Bilingual in (language) is required .
  • Familiar with ticketing tools and systems
  • An understanding of how CRMs systems workStrong understanding of basic computer skills.
  • Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders).
  • Self-driven and comfortable working autonomously.
  • A curiosity to understand and troubleshoot complex customer inquiries.
  • Strong sense of time management and prioritization of work.
  • Excellent written and verbal communication skills.
  • Creative and passionate about helping others.
  • Exhibit uncompromising empathy.
  • Ability to multi-task across different platforms and forms of communication.
  • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment .
  • The desire to contribute to a fast growing company.
  • Available to work in overnight shifts .

How to Apply For Aircall  Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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