Aircall Recruitment Drive for 2023 Freshers

About Company : Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin or at home – everyone has a voice that is valued.

Company Full Name : Aircall
Job Role : Customer Support Specialist
Degree Needed : Any Degree
Batch : Any Batch
Location : Pan India/ Remote

Job Description :
Roles and Responsibility :

As a Customer Support Specialist, you’ll be an advocate for our customers and the liaison between them and Aircall.
You will help our customers navigate the product, troubleshoot issues and help them get answers.
It is your job to ensure that even if we can’t solve their problem immediately, that our customers know you are invested in their Aircall experience being a positive one.
You’ll work closely with our global support team and other internal teams to provide a world class customer support experience for all our customers.

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Ideally 1 + years of experience in a SaaS B2B customer support role or transferable experience/skills.
Bilingual in (language) is required .
Familiar with ticketing tools and systems
An understanding of how CRMs systems workStrong understanding of basic computer skills.
Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders).

Self-driven and comfortable working autonomously.
A curiosity to understand and troubleshoot complex customer inquiries.
Strong sense of time management and prioritization of work.

Excellent written and verbal communication skills.
Creative and passionate about helping others.
Exhibit uncompromising empathy.
Ability to multi-task across different platforms and forms of communication.
Willingness to work with multiple teams in an international and multilingual remote/hybrid environment .
The desire to contribute to a fast growing company.
Available to work in overnight shifts .