• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your team and direct supervisor.
• You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders.
• You will be required to help in the overall teams's workload by managing your deliverables and help the team when required.
• You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

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Required Qualification and Skills : 

• You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.
• The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks.
• The Customer Service Management team focuses on managing the organization & apos’s interaction with current and potential customers.
• The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth.
• The team is also responsible for improving business relationships with customers.