June 22, 2024

Amazon 2023 Hiring Freshers As Support Analyst

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Amazon Recruitment Drive for 2023 Freshers

About Company : Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Company Full Name : Amazon
Job Role : Support Analyst
Degree Needed : BSC/BCA/BCOM/BMS/ANY GRADUATION
Batch : 2021/2022/2023
Location : Hyderabad

Job Description :
Role Overview :

  • Must be able to interact with an external parties like customers and suppliers comfortably.
  • Process and respond to phone calls and emails received from publishers.
  • Respond to queries sent to the KDP forums.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team.
  • Notify vendors that their content has been removed.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.
  • Work on developing responses for common.
  • Work with customer service manager in documenting process flows.

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Required Qualification and Skills : 

  • Excellent written and verbal communication skills.
  • Basic familiarity with web technologies and html is highly desirable.
  • Experience in web-enabled software products or services is highly preferred.
  • Additional computer skills certifications in web technologies are preferable.
  • Should be able to understand a complex problem and respond to publishers.
  • Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
  • Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
  • Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required.
  • Should be willing to work in night shifts

How to Apply For Amazon Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.




Apply link : Click Here




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