• Responsible for managing/ resolving customers query.
• Handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• Responsible for closing the fault and complaints within SLA’s.
• The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
• Responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
• The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
• Involves managing contract creation, execution and analysis to maximize operational and financial performance at an organization, all while reducing financial risk.
• The team works on creating and reviewing contracts, contract summary creation, contract management with experience in the legal background.

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Required Qualification and Skills : 

• • Strong verbal and written communications skills.
  • Good interpersonal skills, , customer support skills.
  • Proficient in managing and monitoring Programs and Projects.
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills – ability to clearly understand and address customer issues appropriately
  • Ability to establish strong client relationship.