Zensar Recruitment Drive for 2023 Freshers

About Company : Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity.

Company Full Name : Zensar
Job Role : Service Desk
Degree Needed : Any Degree
Batch : 2021/2022/2023
Location : Hyderabad

Job Description :
Roles and Responsibility :

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Provide direct technical assistance to customers via phone, email, and chat.

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Required Qualification and Skills :

Preferred min. 1 years of experience in Service Industry
ITIL v3/v4 Foundation certified
General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory

Proficient in handling customer queries across the globe (primarily United States
Exceptional written, verbal communication skills
Unparalleled Listening and Comprehension capabilities

Proven service industry front line experience with handling high value/critical customers
Ability to keyboard to capture important details on a call for documentation
Willing to work in 24/7 environment
Knowledge in Service Desk tools like Service Now
Knowledge and understanding of basic hardware, software and networking.