Wipro Recruitment Drive for 2023
About Company : Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises.
Company Full Name : Wipro
Job Role : Associate Analyst
Degree Needed : BBA/Bcom/MBA/MCOM
Batch : 2021/2022/2023
Location : Chennai
Job Description :
Roles and Responsibility :
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
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Required Qualification and Skills :
- Good knowledge of the Capital / Money markets.
- Strong interpersonal skills
- Ability to work and communicate with team members
- Strong analytical skills
- Advanced knowledge of PC technology-DOS, applications and on-line tools
- Excellent Customer facing skills and ability to build rapport with clients
How to Apply For Wipro Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
Apply Link : Click Here
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