NielsenIQ Recruitment Drive for 2023 Freshers

About Company : NielsenIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

Company Full Name : NielsenIQ
Job Role : Customer Support Specialist
Degree Needed : BSC/BCA/BCOM/BAF/Any Graduation
Batch : 2021/2022/2023
Location : Mumbai

Job Description :
Roles and Responsibility :

Acknowledging the customer reporting the issue within SLA timeframes and keeping them informed throughout the incident
Conduct basic troubleshooting in some instances to validate the reported issue
Gathering essential details from the customer so that internal teams have the information they need to quickly resolve the problem.
Providing responses to customers within SLA guidelines, detailing corrections made, the cause of the issue, and when appropriate preventative measures being taken at Gracenote, once the issues have been resolved
Utilizing internal reporting systems & tools to log customer reported issues, resolution times, and corrective actions taken
Generating a daily issue/case reports with the status update and sharing it with the client.
Ability to coordinate with multiple internal teams to resolve customer related issues or requests.
Understanding of the issue & its business impact and escalating to the right POCs.(Internal teams content leads,TAMs etc.)
Participation in the client client if required
Provide on call support if required (shift rotation required to support 24×7)
Other duties as assigned by the line manager, such as assisting other CC teams, improvement initiatives, self learning etc.

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Required Qualification :

Good written and verbal English communications skills.
Must possess strong customer service skills,emotional intelligence and excellent interpersonal skills.

Excellent computer skills.
Must be able to work the shift hours identified as well as adjust the shift as required by live sporting events taking place
Flexibility to extend the support to the team in their working hours if required.
Focused individual with a high level of attention to detail.
Experience in research and resolution of problems using analytical skills in a digital environment is strongly preferred.
Must be self-motivated and able to work effectively with minimum supervision and assume responsibility for appropriate follow-through.
Ability to adapt to a fast-changing work environment while maintaining stability of performance under pressure and to demonstrate patience and control when dealing with difficult situations.
Ability to organize, schedule and complete multiple tasks concurrently.