Mphasis Recruitment Drive for 2023 Freshers

About Company : Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.

Company Full Name : Mphasis
Job Role : Technical Support Associate
Degree Needed : BSc/BCA/Non-IT
Batch : 2021/2022/2023
Location : Pune

Job Description :
Roles and Responsibility :

Have basic knowledge on switching and routing and Wifi configuration.
Customer satisfaction is our purpose; this is a HIGH TOUCH environment in which continual customer interaction is the norm.
This includes setting up servers, workstations, storage arrays, basic networking, entering IP information in devices, and installing software.
Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS.
To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the relevant stake holders for product support.

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Required Qualification and Skills :