Microland Recruitment Drive for 2023 Freshers

About Company : Microland is “Making digital happen” – allowing technology to do more and intrude less. Our solutions for Cloud and Datacenter, Networks, Digital Workplace, Cybersecurity, and Industrial IoT make it easier for enterprises to adopt NextGen Digital infrastructure. Microlanders throughout the world ensure this embrace of digital brilliance is predictable, reliable, and stable. Incorporated in 1989 and headquartered in Bengaluru, India, Microland has more than 4,500 digital specialists across offices and delivery centers in Asia, Australia, Europe, Middle East, and North America.

Company Full Name : Microland
Job Role : Graduate Trainee
Degree Needed : BSc/ BCom/ BBA/ BCA/ BA or Diploma
Batch : 2023
Location : Mumbai

Job Description :
Roles and Responsibility :

End to end trouble shooting End user services network issue
Provide support on Outlook related issues and Windows OS related issues
Coordinating with Vendors to troubleshoot on assets which are in Warranty
Preparing SLA/Performance reports and meeting with Customers to manage regular operation
Should be ready to work in 24×7 environment.
Ticket handling
Address user tickets regarding hardware, software and networking
Prepare, implement and verify the configuration and integration of a Node/system/services
Emergency Handling and chronology preparation
Coordinating with care/vendor team for handling resolved cases
Interfacing with other Technical Teams
Installing and upgrading operating systems and computer software.

Coordinating with field team if onsite support required on faults
Hand over and activity sheet preparation
Ability to identify problems and act accordingly as per defined CM process

Ensuring Post check of activities done during MW period.
Experience in trouble shooting of configuration related issues.
Preparation of script and Impact analysis for changes that needs to be done in network.
Conduct remote troubleshooting
Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes

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Required Qualification and Skills :

Designation : Graduate Trainee / Diploma Trainee
Eligibility Criteria : 60% and above in 10th ,12th and Graduation & No Active Backlogs
Courses : B.Sc./B.Com/BBA/BCA/BA or Diploma(10+2+3)
Location : Pune/Mumbai
Training Indemnity/Bond : 24 months
Mode of selection : Virtual
CTC : 2.6 LPA
This will be completely an online assessment process. Assessment stages would include:
Round 1 Online Aptitude Assessment Estimated Duration 30 Mins to 1 Hour
Round 2 Core Language Assessment (British Council) – Estimated Duration – 40 mins
Round 3 – Speaking Language Assessment (British Council) – Estimated Duration – 40 mins
Round 4 – Tech Interview
Round 5 – HR Interview