IBM Recruitment Drive for 2023 Freshers

About Company : At IBM, we do more than work and create. This create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.

Company Full Name : IBM
Job Role : Technical Support Specialist
Degree Needed : ME/MTECH/MCA
Batch : 2021/2022/2023
Location : Kochi

Job Description :
Roles and Responsibilities :

Working with System Administrators and Developers for the world’s leading companies in industries including banking, commerce, insurance, social media, transportation, and governments.
Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, by interpreting product traces and logs, to solve complex technical problems.
In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause
Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
Working on weekend/off-shift hours as Business demand

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Required Qualification and Skills :

Master’s Degree in Information Technology.
Experience in problem analysis by recreating problems and/or utilising system dumps and traces.
Knowledge in Distributed/UNIX/Linux operating systems diagnosis and debugging.
Knowledge in Java diagnosis and debugging technologies.
Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services).