HGS Recruitment Drive for 2023 Freshers
About Company : A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
Company Full Name : Hinduja Global Solutions Limited
Job Role : Technical Support Executive
Degree Needed : BSc/ BCA/ Bcom/ Any Degree
Batch : Any Batch
Location : Bangalore
Job Description :
Roles and Responsibility :
- Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries.
- Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
For More Updates Regrading Technical Support Engineer Jobs – Click Here
- Under Graduates/Graduates (Non B.E, B.Tech)
- Fresher/0-12 Months
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding about ISP.
- Willing to work in Rotational shifts
- 5 days work/2 rotational weekly offs
- Transport facility provided
How to Apply For HGS Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
Apply link : Click Here
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