Hexaware Recruitment Drive 2025 Freshers
About Company : IBM is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.
Company Full Name : Hexaware
Job Role : Infrastructure Management Support (IMS)
Degree Needed : BSc/BCA
Batch : 2024/025
Location : Chennai, Tamil Nadu & Mahape, Navi Mumbai
Last Date : 30th April 2025
Job Description :
Roles and Responsibility :
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Should have basic knowledge of ITIL process and international Client handling over the phone and email.
- Candidates should be open to work in 24*7 shifts environment
- Excellent verbal and written communication in English is must.
- Meet established service level metrics for call response, technical support, and customer service.
- Log Incidents/call tickets into Ticketing tool, monitor incoming customerticket queues for assignment, follow-up, and resolution.
- Follow and complete IT Service desk opening and closing checklists.
- Research and update knowledge base for solutions that can be used toprovide first call or contact resolution.
- Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorerand basic network troubleshooting.
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
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Required Qualification and Skills :
To be eligible for this position, you should meet the following requirements:
- Graduates BSc (CS/IT/Electronics, EEE, Circuital) & BCA
- Academic Criteria 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation No Live backlogs at the time of registration
- Year of Passing 2024 & 2025 Pass out
- College or Candidate’s Current Location: Should be from Maharashtra Region Only
How to Apply For Hexaware Recruitment Drive 2024 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
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