HDFC Recruitment Drive for 2023 Freshers

About Company : HDFC Bank is one of India’s premier banks providing a wide range of financial products and services to over 43 million customers. Promoted by Housing Development Finance Corporation (HDFC), India’s leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a “World-class Indian Bank”. With a single-minded focus on product leadership, customer focus and operational excellence, the bank has accomplished this, emerging as a leading player in all its business segments. HDFC Bank is extremely proud of its People, the integrity and ethics that they demonstrate and the culture that promotes these values. This culture ensures that the people with the right values are hired, groomed and encouraged. With close to 1 lakh employees, HDFC Bank is a growing organization.

Company Full Name : HDFC
Job Role : Virtual Care – Officers Customer Experience
Degree Needed : Any Graduation
Batch : 2022/2023
Location : Pune

Job Description :

Roles and Responsibility :

Ensuring timely call out/call back to customers by the dedicated team of Customer Experience Agents.
Prepare weekly/daily plan for call outs to customers in order to adhere to define TAT.
Ensure schedule adherence by team.
Coaching and Feedback sessions for the team.
Responsible for ensuring zero defect handling of Non-FCR calls emanated at the PhoneBanking Center
Ensure resolution of all Non- First Contact Resolution cases through a dedicated team of Customer Experience agents
Make sure of complete and accurate resolution within the defined TATs
Ensure process compliance as per the set Audit and SQ guidelines.
Drive business generation from customers during call out, post satisfactory resolution of queries logged.

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Required Qualification and Skills :