Genpact Recruitment Drive for 2023 Freshers

About Company : Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients’ businesses and shape their future. We’re guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Fortune Global 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale.

Company Full Name : Genpact
Job Role : Technical Associate
Degree Needed : BSC/BCA
Batch : Any Batch
Location : Hyderabad

Job Description :
Roles and Responsibility :

Demonstrated ability to handle multiple tasks with little to no forewarning.
Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
Document & add new issues/solutions to Knowledge Management Repository.
Use of soft skills – Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally.
Above all, take full ownership of the Incident from Creation to

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Required Qualification and Skills :

Very good written and presentation / verbal communication skills.

Sound knowledge of basic Networking, Win NT/2000, MS Office 2007, 2010, IE6 & IE8, OS – WinXP, Win7, Win 10, Outlook 2007, 2010, 2016, PC/Laptop/Handheld/Printers.
Good software and hardware troubleshooting skills.
Good analytical and problem-solving ability.

Interpersonal efficiency, and positive attitude.
Strong customer service orientation.
Strong interpersonal and teamwork skills
Can work on the rotational shifts @ 24*7 environment and urgent case support during holiday or out of office Hour.
Assertive and able to work successfully in a fast-paced work environment
Exceptional organizational, prioritizing, and multi-tasking skills