CSS Corp Recruitment Drive for 2023 Freshers

About Company : CSS Corp is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively.

Company Full Name : CSS Corp
Job Role : Customer Support Representative
Degree Needed : BE/BTech/BCom/BA/BSc/BCA/BBA/BMS
Batch : Any batch
Location : Chennai

Job Description :
Required Qualification and Skills :

Good communication skills.
Good customer handling skills.
Familiarity with Hitachi Vantara products or other storage platforms.
Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally.
Problem-solving skills and ability to navigate challenging situations in a professional manner
Communicate clearly and precisely with customers as well as stake holders in written and verbal form, and maintain accurate and timely records in our case tracking system
Meet individual case management Service Level and metrics
Maintain ownership of cases and ensure to follow the process of routings
Typing speed minimum – 40wpm

For More Updates Regrading Non-IT Jobs – Click Here

Roles and Responsibility :

Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system

Maintain ownership of tasks given and should drive other teams as needed
Accountable for the tasks and ensure that its completed diligently
Analysing/documenting problems, recommending solutions, & highlighting issues to leadership team

Enthusiastic to work in challenging environment
Organize ideas and communicate oral messages appropriate to listeners and situations
Adhere to process and policies, should demonstrate CSS Corp values
Team player and should act as a role model to the team
Should be sharing the Daily reports before logout
Problem-solving skills and ability to navigate challenging situations in a professional manner.
Experience providing direct support to external customers by phone, electronically.
Understand on Storage components and infrastructure