Apertum Online Recruitment Drive for 2023 Freshers
About Company : Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world
Company Full Name : Apertum Online
Job Role : Associate – Customer Service (Chat Process)
Degree Needed : Bachelor’s degree
Batch : 2022/2023
Location : Mumbai
Job Description :
Roles and Responsibility :
- Handling customer queries on Web Chat, E-mails and Social Media.
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team.
- Actively participate in team meetings.
Required Qualification and Skills :
- Fluent in written and spoken English.
- Passionate about customer care.
- Good typing skill
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
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Key Performance Indicators :
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
How to Apply For Apertum Online Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
Apply link : Click Here
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