American Express Recruitment Drive for 2023 Freshers

About Company : American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

Company Full Name : American Express
Job Role : Customer Service Analyst
Degree Needed : Any Degree
Batch : 2021/2022/2023
Location : Gurgaon

Job Description :
Roles and Responsibility :

Review, analyze, and process merchant requests from the simple to the complex.
Review, verify, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Bank Statements, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests & KYC requirements.
Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers.
Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
Ensure timely completion of cases and following strict deadlines for enhanced merchant experience.

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
Strong analytical and collaboration skills.
Excellent written and verbal communication skills.
Demonstrates ability to be self-directed with excellent follow through.

Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care.
Able to interact professionally with all levels of clients.
Ability to manage multiple tasks simultaneously.