Alight Solutions Recruitment Drive for 2023 Freshers

About Company : Alight Solutions is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Work life platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Work life is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions.

Company Full Name : Alight Solutions
Job Role : Trainee Associate
Degree Needed : Non-IT
Batch : Any Batch
Location : Kochi

Job Description :
Roles and Responsibility : 

• Answer and greet customer’s calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.
• Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
• Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
• Prepare and complete accurate work and update customer ticket/file via system.
• Conduct correspondence with customers and team members.
• Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to the appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Maintain a broad knowledge of Alight HR’s services (HR Administration, Talent Administration etc.)
• Activities involve different and unrelated processes and methods.
• The decision regarding what needs to be done depends on the analysis of the subject, phase or issues involved and a chosen course of action may have to be selected from many alternatives.
• Unusual or complex situations and problem solving are deferred to higher levels for approval prior to implementation.

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Required Qualification and Skills : 

• Call/Email/Case/Chat Resolution
• Simple information inquiries
• Dispatching tickets when unable to resolve within group
• Data input that can be done as 1st contact resolution (real-time communication channel)
• Listen attentively to customer needs/concerns; demonstrate empathy.
• Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

How to Apply For Alight Solutions Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

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