• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
•  You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
•  The decisions that you make would impact your own work
•  You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
•  Please note that this role may require you to work in rotational shifts
• The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
• Involves managing contract creation, execution and analysis to maximize operational and financial performance at an organization, all while reducing financial risk.
• The team works on creating and reviewing contracts, contract summary creation, contract management with experience in the legal background.

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Required Qualification and Skills : 

• • Strong verbal and written communications skills.
  • Good interpersonal skills, , customer support skills.
  • Proficient in managing and monitoring Programs and Projects.
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills – ability to clearly understand and address customer issues appropriately
  • Ability to establish strong client relationship.