Accenture Recruitment Drive for 2023 Freshers
About Company : Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services–all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres.
Company Full Name : Accenture
Job Role : Data & Document Management New Associate
Degree Needed : Any Graduation
Batch : 2021/2022/2023
Location : Chennai
Job Description :
Roles and Responsibility :
- Responsible for closing the fault and complaints within SLA’s.
- Accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations.
- The team acts as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and to satisfy both customers and clients.
- You may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
- Solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor.
- Managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- Accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
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Required Qualification and Skills :
- Good Communication skills written and verbal.
- Good customer service skills and Technical knowledge.
- Strong analytical and problem-solving skills.
- Collaboration and interpersonal skills
- Adaptable and flexible.
How to Apply For Accenture Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
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